Booking Information
Boarding Rates
Boarding charges are calculated per calendar day and count the day of arrival and departure regardless whether you drop off or pick up in the morning or afternoon. Our minimum charge (overnight stay) is 2 days.
Dog prices are based on shared accommodation. Boarding rates do not include additional services such as: Dog bathing, Blow Drying, Brushing, Walks, Medication, Special Feeds, Veterinary Treatment or Transport to Vets.
Peak Periods
Includes all Qld State & Private School holidays and all Qld Public Holidays.
Minimum Stays
An 8 day Minimum charge applies to all stays that include Christmas/Boxing Day.
A 5 day Minimum charge + dog bath applies to all stays over New Years Eve and Easter. (We DO NOT do overnight boarding on New Years Eve).
Deposits
Non refundable deposits of $100 per pet is required for all kennel and cattery bookings that include Easter, Christmas & New Years Day. Luxury Suite bookings require $200 non refundable deposit for Easter, Christmas & New Years Day and $100 for all other times. Deposits must be paid at the time of booking and can be paid by Visa or Mastercard over the phone or you may call into the reception during our opening hours to pay by cash or EFTPOS.
Cancellations & Changes
Cancellations with more than 2 months notice the deposit less a booking fee of $50 per booking per pet can be credited towards a stay within 6 months. Cancellations with less than 2 months notice deposits are forfeited.
There are No Refunds or credits for early check out for any reason and any remaining days or services booked and scheduled will be forfeited.
Payment and Booking Changes
Payment for the dates booked must be paid in full on check in.
Shortening of the dates booked during peak/holiday periods can only be made after full payment for the original dates booked.
Extensions can only be made where space is available.
We accept Cash, EFTPOS, Visa or Mastercard.
What Some of Our Customers Have Said About Us
