FAQ

Yes. Nervous first time pet parents should not be concerned! Most pets, just like children on their first day of school, settle in and quickly adjust to a new environment.

We aim to make every guest’s visit a happy, safe and enjoyable one. We do this by providing a clean, safe and secure resort like environment with a professional team of animal lovers dedicated to looking after your pet.

Most importantly, we love pets too! You may be pleasantly surprised how much fun your pet actually has when away from home.

No. Please understand our guests and neighbours are disturbed as dogs often bark when pets check in and out. Our opening hours are designed to make holidaying with us an enjoyable experience for all. We ask customers observe & respect our opening hours. If you are running late and not going to get here please phone and advise us!

No, except for guests staying in our Luxury Suites. We provide dogs staying in the kennels with flea free trampoline beds and toys in the play yards. Personal bedding gets wet or dirty and is very difficult to keep clean and dry. Personal toys create friction amongst other dogs and get damaged or lost. You may bring coats for your dog in winter, if your dog needs one. Coats must be clearly marked with your pets name and family surname.

Yes. You are welcome to bring a small bed a blanket or a toy, but not if you need to hook up the box trailer on to fit them in!  NOTE: Bedding etc may be returned soiled. They cannot be cleaned as items would get lost in the wash.

Easter & Christmas are peak periods and book out up to 6 months or more in advance. Cornubia’s Luxury Suites book out most weekends up to 4 weeks ahead and months in advance for peak periods.

All bookings that include Easter, Christmas & New Years Day require a Non refundable deposit – Kennels & Cattery $100 per pet, Luxury Suites $200 per pet. All other times Luxury Suite bookings require a Non refundable deposit $100 per pet.

Deposits must be paid at the time of booking and can be paid by Visa & MasterCard over the phone or with cash or EFTPOS at reception during opening hours.

Cancellations with more than 2 months notice the deposit less a $50 per pet booking fee will be held in credit towards another booking to be used within 6 months. All credits expire after 6 months.

Cancellations with less than 2 months notice deposits are forfeited. Changes or shortening of dates for Easter & Christmas will not be accepted 2 months prior to check in and the dates booked must be paid for in full on check in.

No. Unless they are on a special diet prescribed by a vet, in which case you need to supply that food. We provide super premium food which is a complete and nutritionally balanced diet that most dogs and cats eat and enjoy. Do not be concerned that your pet will not eat our food as we always find some thing that your pet will eat, we have never had a pet starve!

Tummy upsets or Diarrhea is rare for pets eating our premium food, this occasionally happens to pets upon returning to home particularly if eating supermarket purchased food.

Own Food/Special diets $5 per day. This fee applies to handle and store, document and record own food/special diets if required.

Yes. Discounted rates apply for periods of 1 month or more outside of Easter and Christmas holidays. Please ask one of our friendly team for our long term rates.

In the event of sickness, accident or illness we have arrangements with the some of best veterinary clinics in Logan & Redlands who we can call upon to look after your pet 24 hours a day if necessary.

If it is urgent – we phone the vet first. If it is not urgent – we will phone you first. All veterinary costs and transport to and from the vets is the responsibility of the pet owner and must be paid for prior to check out.

Pet insurance is highly recommended.

Yes. You are welcome to phone reception and can speak to one of our friendly team that is with your pet. Please phone, where possible, after 10am the day after check in.

Remember to check your email while you’re away as our guests have access to and often send emails to family! Re assured that we will always contact you, or an alternate contact person, if we have any concerns or questions about the wellbeing and care of your pet.

Please contact reception and advise us as soon as possible. With the exception of Easter and Christmas extensions are rarely a problem. Any additional days or services required can be paid for on pick up.

Yes. But you need to give us at least 24 hours notice for dogs as with less than 24 hours notice dogs may not be bathed and you could pick up a dirty dog? For cats no problem, as they don’t get bathed.

Note: There are No Refunds or Credits for early pick up for any reason.

Yes. Hydro bath and towel or blow dry is available and should be booked and paid at check in. If you need to change your pick up date or time you must give us 24 hours notice to allow for bathing.

Yes. Dogs walks are available on a lead around our grounds. Walks are available once or twice daily, please book with reception.

Note: All our kennels lead directly onto grassed and fenced exercise and play yards that dogs get to enjoy each morning and afternoon.

Yes. Brushing is available as an optional service and recommended for long coats to prevent matting and tangling. Please book at reception.

Note: Brushing of pets is not included in the boarding fee.

Yes. Just like humans when we go on holidays, our weight can change and so can your pets. A change of atmosphere, extra activity from playing and running around having fun, or eating healthy nutritious food (and their is plenty of good food on offer) can all effect your pets weight. A moderate change in weight is not unusual.

No. This depends on the time of day.

Generally dogs bark more during busy times such as… feeding, cleaning/hosing, exercise/play, and when we are open for check In/Out or during customer inspections.

Dogs bark less and are quiet… after feeding, when they are tired after exercise and play, at night (except occasionally during storms/fireworks/full moon or loud noises), when we are closed (not checking pets In/Out or have customers (strangers to them, on site). Similar to when dogs are at home.

We cannot make any guarantees on any pets safety or well being that is beyond our control. You should inform us when making your booking and provide medication with clear written instructions.  A manager resides onsite and will attend to guest’s needs if they know about forecast storms, fireworks or hear a disturbance and are woken.

NOTE: Staff do not sleep in the kennels with dogs at night, but this could be arranged for fee should you require.

Well yes! If they can get over the 1.8 metre/6′ colorbond, weld mesh or chain wire fences that surround the kennels and play yards. It is your responsibility to inform us if your dog can climb or jump fences or is an escape artist. They may need to be kept and remain in there kennel (Houdini’s wing) and not be permitted in the exercise areas. Climbers or jumpers can be taken for daily walks on a lead and should be booked and paid at reception.

NOTE: Our professional team monitor exercise and play, but cannot be watching every dog every minute whilst attending to there duties such as feeding, cleaning, checking pets In/Out.

Yes and No. Please discuss with one of our managers at reception.

Generally speaking we only accept social dogs, but we may have some individual kennels in off peak at our Park Ridge location. All dogs must be people friendly and be able to be handled by our team!

Yes, We have an open door policy and you are welcome to call in for a tour to view our Luxury Suites, Kennels or Cattery.

Tours are available during opening hours Mon-Sat except in peak periods.

Note: NO inspections in Peak Periods (Sundays or School Holidays).

No appointment is needed, however customers and guests that are checking In and Out take priority.

We make NO guarantees or promises that you will see photos of your pet.

Whilst we aim to photograph as many pets as possible to post on Facebook we take photos when time permits, which may be once or twice per week.

Photographing and getting a clear shot good enough to post of EVERY pet is not possible, there for not all pets will be seen.

Please consider it a bonus should you see photos of your pet as request's for individual photos cannot be granted.

Yes, generally speaking we can cater for most special request's.

Please send an email or an enquiry through the contact us on the website along with the details or list describing what is required and the manager will consider the request and price it if we are able to cater for your needs.

Yes - we offer work experience for high school students interested in  careers working with animals and for students enrolled in courses studying the animal industry.

We also offer traineeships in Cert 111 Companion Animal Services for year 11 & 12 high school students at both locations. Trainees are required to do one day paid work per week, plus study time over 2 years whilst in years 11 & 12 at school.

Students interested in work experience or traineeships should contact the manager at Cornubia or Park Ridge by sending an expression of interest through the contact us on our website. Be sure to include your school or place of study and details of your interest in animal courses.

We are unable to cater for volunteers as we are a commercial enterprise. Those wanting to volunteer should contact animal shelters and not for profit organisations such as the RSPCA or Animal Welfare League.