Yes. Nervous first time mums, or dads should not be worried! Most pets, just like children on their first day of school, settle in and quickly adjust to a new environment. We aim to make every guest’s visit a happy, safe and enjoyable one. We do this by providing a clean, safe and secure resort like environment with a professional team of animal lovers dedicated to looking after your pet. Most importantly we love pets too! You may be pleasantly surprised how much fun they have when away from home?

No. Please understand our guest’s and neighbours are disturbed as dogs often bark when pets check in and out. Our opening hours are designed to make holidaying with us an enjoyable experience for all. We ask that customers observe & respect our opening hours. If you are running late and not going to get here please phone and advise us!

No. Except for guest’s staying in Luxury Suites. We provide dogs staying in the kennels with flea free trampoline beds and toys in the play yards. Personal bedding gets wet or dirty and is very difficult to keep clean and dry. Personal toys create friction amongst other dogs and get damaged or lost. You can bring coats for your dog in Winter, if your dog wears one. Coats must be clearly marked with your pets name and family surname.

Yes. You are welcome to bring a small bed a blanket or a toy, but not if you need to hook up the box trailer on to fit them in!  NOTE: Bedding etc may be returned soiled. They cannot be cleaned as items would get lost in the wash.

Easter & Christmas are often booked out up to 3 months or more in advance. Cornubia’s Luxury Suites are booked out most weekends, often up to 2-3 weeks ahead.

All bookings that include Easter, Christmas & New Years Day require a Non refundable deposit – Kennels & Cattery $100 per pet, Luxury Suites $200 per pet. All other times Luxury Suite bookings require a Non refundable deposit $100 per pet.

Deposits must be paid at the time of booking and can be paid by Visa & MasterCard over the phone or with cash or EFTPOS at reception during opening hours.

Cancellations with more than 2 months notice the deposit less a $35 per pet booking fee will be held in credit towards another booking to be used within 6 months. All credits expire after 6 months. Cancellations with less than 2 months notice deposits are forfeited. Changes or shortening of dates for Easter & Christmas will not be accepted 2 months prior to check in and the dates booked must be paid for in full on check in.

No. Unless they are on a diet prescribed by a vet, in which case you need to supply that. We feed and recommend premium holistic pet foods which are a complete and nutritionally balanced diet that most dogs and cats love and do really well on. Do not be concerned that your pet will not eat our food as we always endeavour to find some thing that your pet will eat, we have never had a pet starve!

Yes. Discounted rates apply for periods of 1 month or more outside of Easter and Christmas holidays. Please ask our friendly staff for our long term rates.

In the event of accident or illness we have arrangements with the some of best veterinary clinics in Logan & Redlands who we can call upon to look after your pet 24 hours a day if necessary. If it is urgent – we phone the vet first. If it is not urgent – we will phone you first. All veterinary cost’s and transport to and from the vets is the responsibility of the pet owner and must be paid for prior to check out.

Yes. If you feel the need to and it makes you more comfortable. Check your email while you’re away as our guest’s have access to and often send emails to mums and dads! Keep in mind that we will always endeavour to contact you, or an alternate contact person, if there is a problem.

Please contact reception and advise us as soon as possible. Except for Easter and Christmas extensions are rarely a problem. Any additional days can be paid for on pick up.

For dogs you need to give us at least 24 hours notice if they are to be bathed and dried. With less than 24 hours notice dogs may not be bathed and you could pick up a dirty dog? For cats no problem, as they don’t get bathed.

Note: There are NO REFUNDS for early pick up.

Yes. Hydro bath and blow dry is available and should be booked and paid at check in. If you need to change your pick up date or time you must give us 24 hours notice to allow for bathing.

Yes. Dog walks are available on a lead around our grounds. Walks are available once or twice daily, please book with reception.

Yes. Brushing is available, with playtime, as an optional additional service as often as you require. It is not included in the standard boarding fee. Please book at reception.

Yes. Just like humans when we go on holidays, our weight can change and so can your pets. A change of atmosphere, extra activity from playing and running around having fun, or eating healthy nutritious food (and their is plenty of good food on offer) can all effect your pets weight. A moderate change in weight is not unusual.

No. This depends on the time of day. Generally dogs will bark more during busy times such as… feeding, hosing and cleaning, exercise/play, and when we are open for check In/Out or during customer inspections. Dogs are quite and rarely bark… after feeding, when they are tired (after exercise and play), at night (except occasionally during storms/fireworks/full moon or loud noises), when we are closed and not checking pets In/Out or have customers (strangers to them) on site. Just like when dogs are at home.

We cannot make any guarantees on any pets safety or well being. You should inform us when making your booking and provide medication with written instructions.  A manager resides onsite and will attend to guest’s needs if they know about forecast storms, fireworks or hear a disturbance and are woken. NOTE: Staff do not sleep in the kennels with the dogs at night, but this could be arranged for additional and fair fee should you require.

Well yes! If they can get over the 1.8 metre/6′ colorbond, weld mesh and chain wire fences that surround the kennels and play yards. It is your responsibility to inform us if your dog can climb or jump fences or is an escape artist. They may need to be kept in the kennels (Houdini’s wing) and not be permitted in the exercise areas. Climbers or jumpers can be taken for daily walks on a lead and should be booked and paid at reception. NOTE: Staff do supervise exercise and play, but cannot be watching dogs every single minute whilst attending to there duties such as feeding, cleaning, checking pets In/Out.

Yes and No. Please discuss with staff at reception.

Yes, We have an open door policy and you are welcome to call in to view our Luxury Suites, Kennels or Cattery during our opening hours Mon-Sat

No appointment is needed, however guests that are checking in and out may take priority. (*NO inspections Sundays or School Holidays).